We had a similar experience but even worse. We went in for a check engine light service to come out with $2275 service they claimed we needed.
Because they were polite, I believed them. One hour later, the check engine light came right back on. Took it back, the district manager claimed he'd fix. Gave a date to show up, he was a no-show.
Rescheduled, he claimed services were needed and he did them at no charge. Check engine light came back on again 1-2 days later. Called them back, they will not return calls. The vehicle will never pass emissions with the check engine light.
We've been ripped off. I too am filing a complaint with the Illinois Atty General's office.
Product or Service Mentioned: Calverts Express Auto Service And Tire Car Repair.
Reason of review: Damaged or defective.
Preferred solution: Full refund.
I didn't like: Deceitful and overpriced.