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Went to Calverts on Wornall Rd @ 78th. My exsperance.

I was teriffied by the time I got to Calverts. I was crying and shaking scared due to a certian kind of "rim" my spare was on. I had already had a tire from that set of rims "pop off the truck" about 3-4 weeks before, while driving, so I put my old tires and rims back on. Got a flat going to work.

So I had to put the new tire with the iffy rim on the truck to get to the closest tire shop. Calvert's now comes into play. 8:15am I get to Calvert's and I told them what had happened with the last SET of rims, why I was crying and that I needed my rims switched. New tire to old rim.

Simple, right? Wrong. They refused to just look at the truck and tell me if the rim would or wouldnt stay on. They refused to put my new tire on to the old rim claiming "it's a used tire and it would will leave responcibility on us if anything happens".

Bull but Im terrified and NEED to get to work so... whatever... just get me back on the road SAFELY so I can work. They knowtist I only had 4 of 5 lugnuts on that tire and I told them it was in the back of the truck as I was having problems with it.

They told me they would HAVE to order a new one. At this point Im really like whatever! I have to get to work! And safely!!

They told me 2 hours. It's finely ready just after 1pm. Tires still not ready at 11am, I have to call in to work and take the day off after already calling in and telling my boss what happened and I would b a couple hours late. There went a days pay.

Now I dont know about y'all but Im a broke gal driving my brothers old 88 truck. I cant even afford my own vehickle!! (Yes, Im very blessed to have such a brother) $65 is a lot of money to me and it hurt to have to take the day off. Now I have to pay for a new tire too?

Anyways, The trucks finely ready and they tell me no charge for the lugnut, they found one in the garage. Come to find out after going to another shop about something else that same day the tire WOULD HAVE stayed on the truck!!!! The person that did the job 3-4 weeks before didnt do it right. And that lugnut they "found in the garage" was mine from the back of my truck!!

THEY PULLED A LUGNUT FROM ANOTHER TIRE AND SWITCHED IT!! They played on my emotions to make a lousy $127 tire sale. I will peronally never go back but I also think the public has the right to know what kind of people work at this location. What they are willing to do to make a sale and how far they are willing to go to make it look like they are saving you money.

I guess it all about the money rather than the people. But I guess I have a good spare :-) Now to find a rim....

Reason of review: Poor customer service.

Location: Lees Summit, Missouri

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