Calverts Express Auto Service And Tire
Reviews and Complaints
Oil Change Coupon Review
Went in for a oil change,now my engine light is on to a oil leak that i never had before taking in my car
NEVER AGAIN!
Bait and Switch Price-Gouging
Poor Work - Poor Cust Service
Don't go there ever, On Dec 24, I took my car to this location, a guy named Tim removed (2) pulley’s that was supposed to be what was making the squeaking noise, that wasn’t it, and I wasn't charged. However, Tim, didn't re-install the belt correctly and it came off.
I had my 96 yr. old mother in the car that night going to Mo Baptist hospital to be with a family member who was gravely ill, I had to have the car towed to Firestone where the replaced the belt which was new.
That Monday, I called the owner and explained the situitonation, he stated, he would get back with me, he never did, I called back after new year’s, he stated that since they never charged me there was no money to pay back. I told him I just spent $325 at the Lindbergh store in November and he could give me oil changes to make up.
He never called back. DONT GO TO THESE PEOPLE. the front desk lady stated after Tim couldn’t fix the car, I should come back when the real mechanics come in on Monday. NOT..
Because the small claims courts here are a joke. I want bother with that. I'm going to wage a campaign and tell all my friends and all of the black churches. When people come in my neighborhood with a business and treat me like *** I sounding off.
After reading reviews on this company it’s not the first but a habit.
Never Go to Calverts Auto Express!!!
On 07/06/12 I went into Calvert's auto express seeking repair service for my vehicle. I was greeted by a very friendly receptionist named Lynn or Linda.
I asked her for an estimated price on the repair for a starter for my vehicle. I asked this because the same day my car would not start and I had to call a tow truck out to have it towed. The tow truck driver told me it was my starter that was bad, he figured this out when he tried to start the car heard the clicking noise it was making and used a wrench and a hammer to get the car started, I was still skeptical that this was the issue with my car cause what would a grimey tow trucker know (I am a female I did not know better), so before I approved Calvert's to replace my starter I asked the receptionist if there was a way to check the starter she then asked what the car was doing, I told her, and she was unsure of the price to check the starter so she had to seek out one of the mechanics for a price. They then came up with the amount of $39.99.
I gave them the ok to check my starter and if that was the problem to go ahead and replace it at the quoted price of $340. I received a call from Shawn about a hour later. He stated it was not my starter, but it was my battery that was bad and it would be $120 to replace it. I gave the ok for the repair, well 4 days later my car stopped again, I called calverts immediately and told them my car had stopped and that I suspected they were wrong that my battery was not bad and that my started did need to be replaced, I was told by Shawn that " If its bad its bad if its good its good" I hung up on him and did not respond to that.
I waited for another tow. When the tow truck man arrived I told him only that my car would not start (I wanted to see what he would say as this was a completely different tow truck driver from the last guy that came out). He tried to start the car it would not turn over, after a couple of tries it started right up, he also told me it was my starter. I drove back to Calvert's and spoke with the receptionist told her what happened she then went and got Shawn who told me " He could not check my starter and tell me if it was good or bad unless it was acting up for him, and I told you that" I became angry because he never told me that.
The only time I spoke to him was when he told me what was wrong with my car and when it was ready to be picked up everything else was done through the receptionist. We went back and forth about them charging me for the battery when it was my starter that needed to be replaced and all he could say was "my car cannot run without a battery", but I drove it to the shop not once but twice. I gave up on trying to reason with him, my husband (yes he was there and witnessed everything but was silent ) asked them the price for the repair they quoted me $350 I then told Shawn no to the repair, I would never spend another dime @ Calvert's and that I was taking my car somewhere else. Shawn then said to me " take it somewhere else I don't care, and you have a good day" I got in my car that thankfully started called around and got a price for a starter repair at Firestone of $279.00.
So not only was Calverts over charging me they are rude and do not care about you unless you are spending money with them.
My husband sent me there because he is a tow truck driver also and recommends many customers. Never again!
Calverts Auto Service
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I always thought about finding something different and yet here I got one.
http://www.johnson1towingrecovery.com/
I had a very similar issue. I went in for an oil change and 3 days later the engine light came on.
Shortly after that my car wouldn't start! I had it towed back to calverts(kcmo) and they eventually told me "we owe you an engine" (their exact words). So basically all the oil had leaked out which caused damage to the engine. I ended up renting a car for over a week due to their mistake and now I'm working on getting reimbursed for that.
I was told to contact the corporate office. I called day after day only to keep getting the run around! I called earlier and told the receptionist either the district manager needs to return my call or I'll have a lawyer get in touch with him.
She immediately became helpful so hopefully this gets resolved soon. Needless to say I won't be having my car serviced by them again!
punctuation is your friend.